Introduction
At Zuleikawear, we are committed to ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent returns and refunds process. Please review the details below.
Return Period
You may request a return within 7 days of receiving your order. Unfortunately, we are unable to accept returns after this period.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must have all original tags, packaging, and labels intact.
- Items that are damaged due to misuse, or show signs of wear and tear, are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with the following details:
- Your full name
- Order number
- Reason for return
- Photos of the product (if applicable)
Once your return request is reviewed and approved, we will coordinate the return pickup or advise on return instructions.
Refund Process
Refunds will be processed in cash only, as we operate on a Cash on Delivery (COD) basis. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be provided in cash either upon item pickup or through an agreed method.
Contact Us
If you have any questions regarding this policy, please reach out to us at:
📧 [email protected]